Market research for doing business in the Netherlands

If you want do business in the Netherlands you need to know the regulations, market structure, competition and what investments you should make.

In this article I will provide basic information about the country and highlight how you can collect and evaluate all the information that you need.

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    Doing business in the Netherlands

    The Netherlands is a highly developed and open market with specific characteristics that businesses need to be aware of before entering.

    Key Market Numbers

    The Netherlands is a stable and prosperous market with a strong economy and a high standard of living. Here are some key statistics to consider:

    • Population: Approximately 17.8 million (2023)
    • GDP per capita: Around $59,000 USD (2023), reflecting the country’s high economic output per person
    • Urbanization: Around 92% of the population lives in urban areas, with major cities like Amsterdam, Rotterdam, and The Hague driving much of the economic activity.
    • Economic Structure: Services account for around 70% of the Dutch economy, making it a services-oriented market, followed by industry and agriculture.
    • Ageing Population: Yes, the population is ageing, with a growing share of people aged 65 and over. This has implications for sectors like healthcare, retirement, and leisure services. The median age in the Netherlands is around 43 years (2023).

    Language and Documentation

    The official language in the Netherlands is Dutch, which is used in all official documents, government communication, and most business contexts. However, the Netherlands is one of the most English-proficient countries in the world.

    • Language Considerations: English is widely spoken, especially in business settings, with around 90% of the population fluent in English. This makes it relatively easy to use English for communication, packaging, and documentation. However, while English is acceptable for many, having Dutch translations for customer-facing materials may enhance your brand’s credibility and reach, especially in local markets.
    • Packaging and Documentation: While Dutch is preferred for certain sectors (such as food products or consumer goods), English packaging and documentation are generally acceptable, particularly in international business settings. However, in highly regulated sectors like pharmaceuticals and food, Dutch translations may be legally required.

    Consumer and B2B Buying Behavior

    Understanding local buying behaviors is crucial for success in the Dutch market. Dutch consumers and businesses share some common characteristics that influence purchasing decisions:

    • Consumer Behavior: The Dutch are known for their pragmatic and price-conscious approach to purchasing. They value quality, transparency, and sustainability. Consumer purchasing decisions are heavily influenced by clear and honest communication, as well as environmental impact. The Netherlands has a high rate of online shopping, with approximately 94% of internet users shopping online in 2023.
    • B2B Buying Behavior: In B2B transactions, Dutch businesses value directness, efficiency, and long-term relationships. Negotiations are typically straightforward, and transparency is highly regarded. Digital platforms are commonly used for procurement and business-to-business interactions.
    • Online Shopping: E-commerce is well-developed in the Netherlands, with a significant percentage of the population (around 94% of internet users) engaging in online shopping. This makes it a highly favorable market for e-commerce businesses.

    Market Challenges and Opportunities

    While the Netherlands offers many opportunities, it’s important to understand which products and services may struggle in this market. Below are some insights:

    • Products/Services that May Struggle: Products or services that do not align with sustainability and eco-friendliness may face resistance in the Dutch market. Dutch consumers are highly environmentally conscious, and businesses that do not consider sustainability may find it difficult to attract customers. Additionally, products that do not meet high-quality standards or lack transparency may struggle to gain traction.
    • Test Market Potential: The Netherlands is often considered a good “test market” due to its open economy, high levels of innovation, and digital readiness. It is particularly strong for testing technology-based solutions, e-commerce models, and sustainable products or services.

    Travel to the Netherlands for a better impression

    The best preparation for doing business in any country is visiting it. This way you can experience the culture, check the shops and build your network.

    With Trip.com you can compare flights and also book your hotel.

    Hotellook compares different hotel sites so you always have the best rate.

    Localrent connects you to national rental car providers per country.

    Use TGM for first market surveys

    TGM Panel offers online market research with panels in over 50 countries, including the Netherlands.

    Through TGM Panel, you can easily distribute surveys to check on the attractiveness of your products, what alternatives they use or what would be a good price level. Check their website!

    Topics to check before doing business

    Where it comes to assessing the viability of a product or service in a new market, I always look at the following aspects:

    1. Regulatory compliance

    Can the product be imported and sold in the country, what are import duties and are there any restrictions on service delivery? What are the investments to comply to all regulations? 

    2. Market needs

    Is there a genuine demand for this product or service in the market and which aspects are decisive for the customers? What are common channels for marketing and sales?

    3. Competition

    How fierce is the competition and is there a clear market leader? Is there room for a new entrant and what happened to other companies trying to penetrate the market?

    4. Investments

    What steps are needed to enter the market and what are the related costs. How quickly can you expect revenue and what is a reasonable pay-back time?

    You can of course find a lot of information yourself, especially about regulations. But in order to have a good view on the competition, you will have to search locally, visit retail outlets or talk with buyers. Only a local expert can do this.

    Before you focus only on the Netherlands

    Please note that there are many countries in the world and the biggest ones or the ones nearby are not automatically the best choice. It all depends of the market growth, the competition and the barriers for entry. 

    Therefore I would advise you to make a short-list of at least three, but preferably five potential new markets and compare them against the same criteria.

    Frequently asked questions

    In the Netherlands all aspects count that you normally have in other countries. What are the relevant regulations? How big is the market? What competition will you face? And how much will it cost to enter the market? These questions will help you decide whether to enter the market or not.