Market research for doing business in Italy

If you want do business in Italy you need to know the regulations, market structure, competition and what investments you should make.

In this article I will provide basic information about the country and highlight how you can collect and evaluate all the information that you need.

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    Doing business in Italy

    Italy, known for its rich history, cultural heritage, and industrial strength, is a key market in Europe. Businesses considering entry into Italy need to understand its unique market dynamics, language requirements, and consumer behaviors.

    Key Market Numbers

    Italy is the third-largest economy in the Eurozone and a global leader in industries like fashion, luxury goods, and manufacturing. Below are some important statistics about the market:

    • Population: Approximately 59 million (2023), with a median age of around 47 years.
    • GDP per capita: Around $40,000 USD (2023), reflecting moderate purchasing power compared to Northern European markets.
    • Urbanization: About 71% of the population lives in urban areas, with Rome, Milan, and Naples as key economic hubs.
    • Economic Structure: Services dominate the economy, contributing about 74% of GDP, followed by industry (23%) and agriculture (3%). Italy excels in manufacturing, particularly machinery, fashion, and food products.
    • Ageing Population: Yes, Italy has one of the oldest populations in Europe, with 23% of its people aged 65 and older (2023). This influences demand for healthcare, senior services, and lifestyle products targeting older demographics.

    Language and Documentation

    Language is a key consideration when entering the Italian market. Italian is deeply tied to the country’s culture and identity.

    • Official Language: Italian is the primary language for business, legal, and consumer communication.
    • Language Considerations: While English proficiency is improving, especially among younger generations and in business circles, Italian is essential for connecting with local consumers and businesses. Marketing materials, packaging, and customer service in Italian are highly recommended.
    • Packaging and Documentation: Italian law mandates the use of Italian for packaging and labels in regulated industries like food, pharmaceuticals, and cosmetics. English-only documentation may not meet regulatory requirements or consumer expectations.

    Consumer and B2B Buying Behavior

    Italian consumers and businesses have distinct behaviors shaped by the country’s culture and regional diversity.

    • Consumer Behavior: Italians prioritize quality, design, and brand reputation. They also value tradition and are often loyal to local brands. Sustainability is increasingly important, especially among younger consumers. Approximately 80% of internet users in Italy shop online, with fashion, electronics, and travel being top categories (2023).
    • B2B Buying Behavior: Business transactions often emphasize relationships and trust. Networking and personal connections play a significant role in decision-making, especially in smaller, family-run enterprises. Transparency and long-term commitments are highly valued.
    • Online Presence: E-commerce is growing rapidly in Italy, with online retail reaching approximately 25% of total retail sales in 2023. A strong online strategy is essential, especially for consumer-facing businesses.

    Market Challenges and Opportunities

    Italy presents unique challenges and opportunities for international businesses.

    • Products/Services that May Struggle: Products that lack a focus on quality or design may struggle in Italy, where aesthetics and craftsmanship are highly valued. Services that require fast regulatory approval might face delays due to complex bureaucracy. Low-cost, mass-market goods may face stiff competition from established local producers.
    • Test Market Potential: Italy’s diverse regions offer a good test market for products in fashion, food, and luxury sectors. However, businesses must adapt to regional differences, as consumer preferences can vary significantly between the North, Center, and South of Italy.

    Travel to Italy for a better impression

    The best preparation for doing business in any country is visiting it. This way you can experience the culture, check the shops and build your network.

    With Trip.com you can compare flights and also book your hotel.

    Hotellook compares different hotel sites so you always have the best rate.

    Localrent connects you to national rental car providers per country.

    Use TGM for first market surveys

    TGM Panel offers online market research with panels in over 50 countries, including Italy.

    Through TGM Panel, you can easily distribute surveys to check on the attractiveness of your products, what alternatives they use or what would be a good price level. Check their website!

    Topics to check before doing business

    Where it comes to assessing the viability of a product or service in a new market, I always look at the following aspects:

    1. Regulatory compliance

    Can the product be imported and sold in the country, what are import duties and are there any restrictions on service delivery? What are the investments to comply to all regulations? 

    2. Market needs

    Is there a genuine demand for this product or service in the market and which aspects are decisive for the customers? What are common channels for marketing and sales?

    3. Competition

    How fierce is the competition and is there a clear market leader? Is there room for a new entrant and what happened to other companies trying to penetrate the market?

    4. Investments

    What steps are needed to enter the market and what are the related costs. How quickly can you expect revenue and what is a reasonable pay-back time?

    You can of course find a lot of information yourself, especially about regulations. But in order to have a good view on the competition, you will have to search locally, visit retail outlets or talk with buyers. Only a local expert can do this.

    Before you focus only on Italy

    Please note that there are many countries in the world and the biggest ones or the ones nearby are not automatically the best choice. It all depends of the market growth, the competition and the barriers for entry. 

    Therefore I would advise you to make a short-list of at least three, but preferably five potential new markets and compare them against the same criteria.

    Frequently asked questions

    In Italy all aspects count that you normally have in other countries. What are the relevant regulations? How big is the market? What competition will you face? And how much will it cost to enter the market? These questions will help you decide whether to enter the market or not.