Online sales and e-commerce in Singapore

If you have a software product, a service that can be delivered from abroad or a physical product that people don’t mind waiting for, you can do business internationally directly from your own country. 

This is also valid for Singapore if you keep in mind that you will have to adjust your marketing. You may have to make translations and accept different currencies, and for physical products you have to manage the whole shipping and customs process.

Connect directly with a trusted export advisor in Singapore

Our local consultant can advise you on the best way to enter the market and to find and approach relevant web shops, or set up your own online shop.

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    Our consultants typically charge between 3.000 and 15.000 Euro on fees for market research or a partner search, depending on the complexity and country. There is always an initial payment and they don't work on a commission basis.

    Where it all starts: select a target group

    As counts for any country: you first have to define the target group that you want to sell to. If these are businesses, then you can reach out directly through emails and targeted advertisements, e.g. on LinkedIn. If this arouses interest and gives a sufficient response rate, then you may have found an easy way to get the market’s attention. 

    If your target group is more diffuse, or is a consumer group, then you have to rely more on advertising such as on Facebook or Instagram.

    Do your first approach with instantly.ai

    If you target people in Singapore in a specific industry or with a certain role in the company (like HR directors) you can do an easy first trial yourself.

    With the tooling of our partner Instantly.ai you can define your target group, whether it’s 50 or 50.000 people. Send them a sequence of emails, directly in their inbox, for typically under 10 dollarcents per persoon.

    Translate your website and check your SEO

    Even if your business is really international, it may be wise to set up local website translations and check whether your text aligns with the culture. 

    This also counts for Singapore where people prefer reading in their own language and also search most of the time in their own language. Therefore you need to include the relevant keywords in your texts, and these may not be a direct translation.

    With regards to content, my personal experience is that if you have a successful blog topic in one language, it is likely to do well also in other languages. Don’t reinvent the wheel, just make a proper translation.

    Translate your Wordpress site with WPML

    For targeting a country you may need website translations that go beyond Google translate. You can do this with WPML.

    WPML is a Wordpress plugin that helps you set up different translations of your web pages. This can be with automated translations, but you can also choose to have manual or adjusted translations or even specific content on the language pages.

    Enable local payment

    Customers who see prices and can pay in their local currency are three times more likely to deal with you. So it makes sense to offer this option.

    Also for Singapore offering local payment methods is recommended. Of course there are different options, but the easiest first step is to use credit or debit card payments.

    Credit card payments typically work best up to an amount equivalent to 500 USD or EUR. If the invoicing amount is higher, there often is a different internal procedure required.

    Use Stripe for collecting your money

    With Stripe you can offer payment methods in over 45 countries, including Singapore.

    Stripe combines various payment methods available in a country, even including direct bank payments and after pay. This way the barrier for your clients to do business is low.

    Shipping your products

    If you sell tangible products, you need to get them delivered into Singapore but depending on the country you are in, this can be a challenge.

    First of all you may have to pay import duties or settle VAT. There are certain thresholds for both of these charges, e.g. while importing in the EU you don’t have to pay import duties on any shipment worth less than € 150. 

    There may also be non-financial bariers, like certifications or approvals to be obtained. Especially for food, cosmetics or medicine this may be the case. Check this in advance, even before you invest in your marketing.

    Customs clearance for Singapore

    Getting your products imported and delivered in a specific country can be a challenge. I have good experience with Tecex, who can act as your importer of record and even physical distributor. If you leave your details, they will contact you. 

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      Your first name

      Last name

      Your company email

      Mobile number

      What is your company website?

      Where is your company based?

      What can we do for you?

      This site is protected by reCAPTCHA, our privacy policy, the Google Privacy Policy and Terms of Service apply.

      Our consultants typically charge between 3.000 and 15.000 Euro on fees for market research or a partner search, depending on the complexity and country.

      The e-commerce market in Singapore

      The Singaporean e-commerce market is one of the most advanced and rapidly growing in Southeast Asia, driven by a tech-savvy population, excellent digital infrastructure, and strong government support. As of 2024, the market is valued at approximately SGD 7.5 billion, with an annual growth rate of around 10%. Here are some of the main webshops and e-commerce platforms in Singapore:

      1. Shopee (shopee.sg)

      Market Share: Most visited e-commerce site with 13.2 million monthly web visits

      Focus: Wide range of products, mobile-centric marketplace

      Shopee, founded in 2015, has quickly become Singapore’s favorite e-commerce marketplace. It offers an easy, secure, and engaging experience for millions of daily users. The platform is known for its wide product assortment, integrated payments and logistics, and entertainment features tailored to the local market. Shopee’s success stems from its mobile-first approach and low fees for merchants, making it attractive for both sellers and buyers.

      2. Lazada (lazada.sg)

      Market Share: Second most visited with about 6 million monthly visits

      Focus: Broad market access, comprehensive logistics support

      Lazada, now owned by Alibaba, offers extensive market reach and a variety of products. It provides comprehensive logistics support, ensuring efficient delivery. The platform is known for its strategic marketing collaborations with brands and influencers, boosting visibility for sellers. Lazada’s secure payment options increase customer trust, making it a strong player in Singapore’s e-commerce landscape.

      3. Amazon (amazon.sg)

      Market Share: Third most visited with approximately 5 million monthly visits

      Focus: Vast product range, reliable delivery services

      Amazon’s entry into Singapore has been impactful, offering a vast range of products and services. The platform is known for its reliable delivery services, strong customer trust, and advanced features like Amazon Prime. While it provides excellent opportunities for sellers to reach a diverse customer base, the intense competition can be challenging for some businesses.

      4. Qoo10 (qoo10.sg)

      Market Share: Significant player with 7.5 million monthly web visits in 2020

      Focus: Fashion goods, especially Korean products

      Qoo10, a joint venture between Korean e-commerce site Gmarket and eBay, is particularly popular for its Korean products. The platform offers tiered service fees for sellers based on their status, ranging from 7% to 12% of the total transaction amount. Qoo10’s strong presence in both Singapore and Japan makes it an attractive option for businesses looking to expand in these markets.

      5. Carousell (carousell.sg)

      Market Share: Among the top 5 most visited e-commerce sites

      Focus: C2C marketplace, second-hand goods

      Carousell has gained popularity as a consumer-to-consumer (C2C) marketplace, particularly for second-hand goods. Its user-friendly interface and focus on community-driven commerce have made it a go-to platform for Singaporeans looking to buy and sell a wide range of items, from electronics to fashion and home goods.

      Travel to Singapore for a better impression

      The best preparation for doing business in any country is visiting it. This way you can experience the culture, check the shops and build your network.

      With Trip.com you can compare flights and also book your hotel.

      Hotellook compares different hotel sites so you always have the best rate.

      Localrent connects you to national rental car providers per country.

      Frequently asked questions

      The best way to find an importer in Singapore is to understand the sales channel for your product, and what parties are involved. Then find the right importers or wholesalers at the beginning of that chain. Before starting to push your product, approach a number of them to ask what they need. This way you can position your product better before you reach out to a broader group.
      First check whether your product normally is sold through web shops in Singapore or that other distribution structures are more common. Then determine the characteristics of your ideal web shop, and find a number of these, or outsource this search. When you approach the first few, you will learn what they find important and who your competitors are.
      As in any country, convincing an importer or wholesaler to put your product in his assortment is difficult. Also in Singapore importers look at the rotation of the product, how easy and often they can sell it, and multiply this with the margin they can make on it. The result should be higher than they earn now from any competing product. Only if you have proper sales data, for example from other countries, they will engage in a discussion with you.