Online sales and e-commerce in the United Kingdom

If you have a software product, a service that can be delivered from abroad or a physical product that people don’t mind waiting for, you can do business internationally directly from your own country. 

This is also valid for the United Kingdom if you keep in mind that you will have to adjust your marketing. You may have to make translations and accept different currencies, and for physical products you have to manage the whole shipping and customs process.

Connect directly with a trusted export advisor in the United Kingdom

Our local consultant can advise you on the best way to enter the market and to find and approach relevant web shops, or set up your own online shop.

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    Our consultants typically charge between 3.000 and 15.000 Euro on fees for market research or a partner search, depending on the complexity and country. There is always an initial payment and they don't work on a commission basis.

    Where it all starts: select a target group

    As counts for any country: you first have to define the target group that you want to sell to. If these are businesses, then you can reach out directly through emails and targeted advertisements, e.g. on LinkedIn. If this arouses interest and gives a sufficient response rate, then you may have found an easy way to get the market’s attention. 

    If your target group is more diffuse, or is a consumer group, then you have to rely more on advertising such as on Facebook or Instagram.

    Convince potential distributors

    A local consultant can find possible business partners, or you have identified them yourself. But how to convince them to market and sell your products or services?

    For this you need an export plan with a clear strategy and sufficient financial details.

    Translate your website and check your SEO

    Even if your business is really international, it may be wise to set up local website translations and check whether your text aligns with the culture. 

    This also counts for the United Kingdom where people prefer reading in their own language and also search most of the time in their own language. Therefore you need to include the relevant keywords in your texts, and these may not be a direct translation.

    With regards to content, my personal experience is that if you have a successful blog topic in one language, it is likely to do well also in other languages. Don’t reinvent the wheel, just make a proper translation.

    Translate your Wordpress site with WPML

    For targeting a country you may need website translations that go beyond Google translate. You can do this with WPML.

    WPML is a Wordpress plugin that helps you set up different translations of your web pages. This can be with automated translations, but you can also choose to have manual or adjusted translations or even specific content on the language pages.

    Enable local payment

    Customers who see prices and can pay in their local currency are three times more likely to deal with you. So it makes sense to offer this option.

    Also for the United Kingdom offering local payment methods is recommended. Of course there are different options, but the easiest first step is to use credit or debit card payments.

    Credit card payments typically work best up to an amount equivalent to 500 USD or EUR. If the invoicing amount is higher, there often is a different internal procedure required.

    Use Stripe for collecting your money

    With Stripe you can offer payment methods in over 45 countries, including the United Kingdom.

    Stripe combines various payment methods available in a country, even including direct bank payments and after pay. This way the barrier for your clients to do business is low.

    The e-commerce market in the United Kingdom

    The UK e-commerce market is one of the largest and most advanced in Europe, with significant growth projected in the coming years. Here are key details about the UK e-commerce landscape:

    1. Amazon.co.uk

    Market Share: Over 30% of UK e-commerce market

    Monthly Visitors: More than 400 million

    Amazon dominates the UK e-commerce scene with a vast product selection across various categories. Its 2023/24 UK sales reached £26.4 billion, with a projected five-year compound annual growth of 9.2%.

    2. eBay.co.uk

    Monthly Visitors: Nearly 200 million

    eBay is ranked as the UK’s second leading online store in 2024, offering a wide range of new and used products through auction and fixed-price formats.

    3. Sainsbury’s (including Argos)

    Annual Sales: £10 billion (2023/24)

    Sainsbury’s, bolstered by its acquisition of Argos, has invested heavily in online and delivery services, becoming a major competitor in the e-commerce space.

    4. Tesco

    Market Position: Third place in online sales among UK retailers

    Tesco, along with Sainsbury’s and Asda, forms part of the top four UK online retailers, collectively generating just under £20 billion in online sales.

    5. ASOS

    Focus: Fashion and cosmetic retail

    While specific data is not provided, ASOS is mentioned as one of the e-commerce market leaders in the UK, specializing in fashion and beauty products.

    The UK e-commerce market is projected to reach $220.22 billion in 2024, with a customer base of over 65 million online shoppers. The average spending per shopper is $4,679, and 69% of consumers use smartphones for online purchases. The market is expected to grow at a CAGR of 21.76% from 2024 to 2029, potentially reaching $750.80 billion by 2029.

    Get funding from banks & investors

    Entering a new market is an investment. Finding partners, contracts, translations and marketing costs money and you may need additional working capital.

    Only with a good plan with enough financial data you can convince banks and investors to fund you. We help you with the complete business case and documentation.

    Shipping your products

    If you sell tangible products, you need to get them delivered into the United Kingdom but depending on the country you are in, this can be a challenge.

    First of all you may have to pay import duties or settle VAT. There are certain thresholds for both of these charges, e.g. while importing in the EU you don’t have to pay import duties on any shipment worth less than € 150. 

    There may also be non-financial bariers, like certifications or approvals to be obtained. Especially for food, cosmetics or medicine this may be the case. Check this in advance, even before you invest in your marketing.

    Frequently asked questions

    The best way to find an importer in the United Kingdom is to understand the sales channel for your product, and what parties are involved. Then find the right importers or wholesalers at the beginning of that chain. Before starting to push your product, approach a number of them to ask what they need. This way you can position your product better before you reach out to a broader group.
    First check whether your product normally is sold through web shops in the United Kingdom or that other distribution structures are more common. Then determine the characteristics of your ideal web shop, and find a number of these, or outsource this search. When you approach the first few, you will learn what they find important and who your competitors are.
    As in any country, convincing an importer or wholesaler to put your product in his assortment is difficult. Also in the United Kingdom importers look at the rotation of the product, how easy and often they can sell it, and multiply this with the margin they can make on it. The result should be higher than they earn now from any competing product. Only if you have proper sales data, for example from other countries, they will engage in a discussion with you.