Importing goods and customs clearance in Malaysia

If you want to ship your goods to Malaysia then you have to get them through customs and formally import them. This article describes a number of important aspects.

Please note that if you need help, there are various parties available to support you.

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Shipping your products

If you sell physical products, you need to get them delivered into Malaysia. Depending on the country you are in, this may be a challenge.

First of all you may have to pay import duties or settle VAT. There are certain thresholds for both of these charges, e.g. while importing in the EU you don’t have to pay import duties on any shipment worth less than € 150.

There may also be non-financial bariers, like certifications or approvals to be obtained. Especially for food, cosmetics or medicine this may be the case. Check this in advance, even before you invest in your marketing.

Convince potential distributors

A local consultant can find possible business partners, or you have identified them yourself. But how to convince them to market and sell your products or services?

For this you need an export plan with a clear strategy and sufficient financial details.

Importing goods into Malaysia

Malaysia’s customs process is governed by Royal Malaysian Customs Department (RMC), which enforces the Customs Act 1967 and manages duties, taxes, and regulations for goods entering the country. The process is straightforward, but compliance with Malaysia’s import laws is essential to avoid delays. For detailed guidance, visit the Royal Malaysian Customs Department.

General Import Process

Customs Declaration
- Goods must be declared to the customs authority using the Customs Information System (SMK).
- Key documents include a commercial invoice, packing list, bill of lading, and other certificates depending on the nature of the goods, such as certificates of origin or health certifications.
Import Duties and Sales Tax (SST)
- Customs Duties: Duty rates vary by product, ranging from 0% to 30%. For specific rates, consult the Malaysian Customs Tariff.
- Sales and Service Tax (SST):
  - Sales Tax is applied at 10% for most goods, but certain items (e.g., basic foodstuffs, medical devices) are exempt or subject to a lower rate.
  - Sales Tax is calculated on the value of the goods, including shipping and insurance.
Non-Financial Requirements
- Certain products may require additional certifications or approvals, such as compliance with Standards Malaysia for electrical goods, or Ministry of Health approvals for food, pharmaceuticals, and medical products.
- You can check product-specific requirements via the Malaysian Trade Facilitation Portal.
Inspection and Clearance
- Goods may undergo inspections upon arrival. If documents are complete and compliant, clearance can take 1-3 business days.
Release of Goods
- Once cleared, goods can be transported within Malaysia or stored in a customs-bonded warehouse.

Service Providers for Assistance

DHL Malaysia – dhl.com
Kuehne+Nagel Malaysia – kuehne-nagel.com
Yusen Logistics Malaysia – yusen-logistics.com
Toll Group Malaysia – tollgroup.com
Schenker Malaysia – dbschenker.com

Importing Small Parcels

For small parcels, Malaysia is served by major couriers such as DHL, UPS, FedEx, and Pos Malaysia. Typical costs for a 2kg parcel:

From the USA: MYR 100–200 for economy services.
From China: MYR 70–150 for economy services.

Express services (2-5 days) are available at higher costs. Rates depend on the courier and urgency of delivery.

Get funding from banks & investors

Entering a new market is an investment. Finding partners, contracts, translations and marketing costs money and you may need additional working capital.

Only with a good plan with enough financial data you can convince banks and investors to fund you. We help you with the complete business case and documentation.

Frequently asked questions

How to find an importer in Malaysia for your product?

The best way to find an importer in Malaysia is to understand the sales channel for your product, and what parties are involved. Then find the right importers or wholesalers at the beginning of that chain. Before starting to push your product, approach a number of them to ask what they need. This way you can position your product better before you reach out to a broader group.

How to find a web shop for your product in Malaysia?

First check whether your product normally is sold through web shops in Malaysia or that other distribution structures are more common. Then determine the characteristics of your ideal web shop, and find a number of these, or outsource this search. When you approach the first few, you will learn what they find important and who your competitors are.

How to convince an importer in Malaysia to work with you?

As in any country, convincing an importer or wholesaler to put your product in his assortment is difficult. Importers in Malaysia look at the rotation of the product, how easy and often they can sell it, and multiply this with the margin they can make on it. The result should be higher than they earn now from any competing product. Only if you have proper sales data, for example from other countries, they will engage in a discussion with you.