Market entry strategy for export to South Africa

If South Africa is a relatively unknown market for you, you need a clear market entry strategy. This may be different from the strategies you have used so far, as the market structure and the competition is different.

Key in your market entry strategy is some market research. Of course there are reports on market size and market growth, but often these are general. Specific knowledge on how your product is perceived and what your competitions is, is harder to get but more valuable.

Market entry strategy

Oppportunities for international business in South Africa

The people of South Africa are predominantly native with little migratory population. The total population of this vast nation is around 54 million people. Income distribution among this lot is poorly spread.

64% of South Africans live in urban areas of Port Elizabeth, Pretoria, Johannesburg, Capetown, Durban and Vereeniging. The nation’s middle income emerging market is mainly concentrated around these developed cities.

What do people import to South Africa?

  • Chemicals
  • Machinery and Equipment
  • Petroleum Products
  • Foodstuffs
  • Scientific instruments

South Africa’s import regulations

South Africa is a member of the World Trade Organisation and its liberal trade incentives are aimed at encouraging development and economic growth. The South African Customs Union allows free exchange of trade between four other countries and South Africa, namely Lesotho, Botswana, Namibia and Swaziland. Normally, most goods are imported into South Africa without any restrictions.

Some however like second hand goods require an import permit. Thus for such goods it is mandatory that importers must have the requisite permit. The International Trade Administration Commission(ITAC) aims at fostering economic growth and development by administering international trade. In certain cases however authorization can also be required from other departments which have control over goods. An example is the department of Agriculture. The validity of the permits generally valid for 12 months. The Tariff Investigations Unit administers three types of tariff amendments. These are:

  • Investigations of increases in ordinary customs duties
  • Reductions in ordinary customs duties
  • Creation of rebate and drawback provisions

The distribution set-up in South Africa

The retail sector in South Africa has changed phenomenally of late. The rapid emergence of the supermarket and hypermarket formats have made it highly convenient to reach the local consumer. The shopping centres in which the hypermarkets are located are mostly found in the suburbs. They store consumer goods that can be self served. The traditional chain that included the wholesaler however has got disrupted due to the new model as the hypermarkets prefer to purchase directly from the distributor.

All outlets which compete with them are thus placed under price pressure. The low margins have achieved high turnover. Choosing the correct distribution channel is of utmost importance in any country and South Africa is no exception.

The South African market is open to trade due to the nation’s aspiration towards economic growth. Their import regulations are flexible and friendly towards most countries, making it a good and reliable trade prospect.

Travel to South Africa for a better impression

The best preparation for doing business in any country is visiting it. This way you can experience the culture, check the shops and build your network.

With Trip.com you can compare flights and also book your hotel.

Hotellook compares different hotel sites so you always have the best rate.

Localrent connects you to national rental car providers per country.

Consumer products in South Africa: Distributors, retailers or online

If you have a consumer product that you can’t sell directly from your home country to your end customer, you need at least one step in between. This can be a distributor (who also acts as wholesaler or importer), a big retailer directly, or it can be a large web shop. Let’s look at the pro’s and con’s of each option.

Distributors

  • Distributors are used to import, store and physically distribute a product.
  • They normally don’t invest in promoting your product to consumers.
  •  They are the best chance to get your product in the market so that you can gather sales data.

Large retailers

  • Retailers are very risk averse, may ask for a listing fee before  they put your product on the shelves.
  • They can help you promote your product in their stores and in their magazines, but will also ask a fee for this.
  • They are the quickest route to the mass market, if you can convince them.

Online

  • Specialised web shops may have a greater interest in your product than general web shops.
  • They can experiment more easily with pricing and ways of promoting.
  • Volumes may be lower, but working with web shops is still a good way to collect reviews and get brand awareness.

B2b or customized products for South Africa

For a B2B product that is not a commodity or for customized solutions the story is different. Here sales needs to be done in alignment with the department that actually delivers the service or that determines the price case by case. Also then you have three different options.

Agents

  • Agents represent you in the country and have a limited negotiation room.
  • They often sell not only for you, but also for other parties.
  • A good agent already has a network in your target market and can start selling directly.

Local offices

  • Local offices are a costly option, but give you full control on your sales.
  • You have to send someone over and hire local staff and office facilities.
  • This gives the opportunity to do local marketing and business development from within the country.

Distance selling

  • If you product can easily be delivered and serviced from abroad (like software) this may be a good option.
  • Video conferencing is more accepted now and can limit travel.
  • Lead generation may be done with SEO, advertising and email marketing.

Where it all starts: select a target group

As counts for any country: you first have to define the target group that you want to sell to. If these are businesses, then you can reach out directly through emails and targeted advertisements, e.g. on LinkedIn. If this arouses interest and gives a sufficient response rate, then you may have found an easy way to get the market’s attention. 

If your target group is more diffuse, or is a consumer group, then you have to rely more on advertising such as on Facebook or Instagram.

Do your first approach with instantly.ai

If you target people in South Africa in a specific industry or with a certain role in the company (like HR directors) you can do an easy first trial yourself.

With the tooling of our partner Instantly.ai you can define your target group, whether it’s 50 or 50.000 people. Send them a sequence of emails, directly in their inbox, for typically under 10 dollarcents per persoon.

Frequently asked questions

First determine who are the end-users of your product or service. And where do they buy it now? The best way to determine the right entry strategy is to approach these parties. Would they consider your product or service as an alternative? Do they agree with the positioning that you have in mind? And what competitors are they buying from now? These data will help you determine the right strategy.

This al depends on the product or service that you want to sell and the competition. Typically, if you already sell in comparable countries as South Africa, also here it should be possible, unless there is strong local competition. This is something that you only discover if you dive into the market.
Yes, if you have registered your brand for South Africa or you trust it will not be used by others, you can use your brand there. You only need to recognize that in every new country you need to build brand recognition and brand standing separately. Therefore you need a good positioning, the right distribution structure and a marketing plan.
Although your product or service often can remain te same, the marketing that you need in South Africa may be different from other countries. You may have to translate your materials and advertisements, adjusting it to the local ‘tone of voice’. Also marketing communication channels may be different.

Market entry strategy for other countries