Market entry strategy for exports to Italy

If Italy is a relatively unknown market for you, you need a clear market entry strategy. This may be different from the strategies you have used so far, as the market structure and the competition is different.

Key in your market entry strategy is some market research. Of course there are reports on market size and market growth, but often these are general. Specific knowledge on how your product is perceived and what your competitions is, is harder to get but more valuable.

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    Our consultants typically charge between 3.000 and 15.000 Euro on fees for market research or a partner search, depending on the complexity and country. There is always an initial payment and they don't work on a commission basis.

    Oppportunities for international business in Italy

    Italy is one of the larger economies in Europe, but also a country with very different regions, ranging from rich to poor. Italy has a rich cultural heritage, with Rome being one of the oldest continuously occupied cities in Europe. The country’s official language is Italian, but there are regions where German, French, and Slovene are primarily used.

    As of 2024, Italy’s population is estimated at approximately 58.78 million. The country has been experiencing a population decline since its peak in 2017, with a negative growth rate due to a higher death rate than birth rate and negative net migration.

    Italy is known for its diverse industrial sectors, ranging from fashion and luxury goods to automotive and machinery. It’s a significant player in the European and global economy.

    HOW TO FIND YOUR AGENT OR DISTRIBUTOR?

    The major urban centers include Rome, Milan, Naples, Turin, and Palermo. Italy is characterized by an uneven population density, with dense populations in the Po Valley and metropolitan areas of Naples and Rome.

    Rome is the capital, but most of the economic activity is in the North, mainly focused around Milan. Depending on your product one of these cities (or both) should be your starting point. From there you can approach the other cities.  In Italy there are a lot of medium-sized family businesses, so it can be difficult to find one distributor for the whole country.

    Finding an agent or distributor requires good knowledge of the Italian language and a good understanding of the culture. Without this it will be difficult to get access to the market.

    SPECIFICS OF THE ITALIAN ONLINE MARKET

    The Italian online market has some unique characteristics that set it apart from other markets. Here are some of the key factors:

    1. The Italian market is unique because it has a strong cultural and linguistic identity. This means that Italian consumers prefer to shop from websites that are tailored to their language and culture, and are more likely to trust local businesses that they know and recognize.
    2. Italy is famous for its luxury fashion and design, and this is reflected in the online market. Italian consumers are willing to pay a premium for high-quality products and services, particularly in the fashion, beauty, and home design sectors.
    3. While e-commerce is growing in Italy, it has been slower to take hold than in other countries. This means that there is still a significant opportunity for businesses to enter the Italian market and capture market share.
    4. Italians are heavy users of smartphones, and the mobile phone is often the primary device for accessing the internet. This means that businesses looking to succeed in the Italian market need to have a strong mobile strategy.
    5. The Italian market is relatively fragmented, with a large number of small and medium-sized businesses operating in different sectors. This means that there are many niche opportunities for businesses to target specific segments of the market.

    In general, there are two ways if you want to sell your products online in this market:

    1. Through an open platform like Amazon, Eprice or Zalando where you can set up your own shop
    2. Through a (specialized) online distributor, who will buy your products and sell them on its website.

    If you look at the most used third-party sales platforms, these are Italian versions of international websites and there is no incumbent party. But where other ‘foreigners’ have been able to make the step to the Italian market, with the right investments it should also be possible for you.

    Travel to Italy for a better impression

    The best preparation for doing business in any country is visiting it. This way you can experience the culture, check the shops and build your network.

    With Trip.com you can compare flights and also book your hotel.

    Hotellook compares different hotel sites so you always have the best rate.

    Localrent connects you to national rental car providers per country.

    Consumer products in Italy: Distributors, retailers or online

    If you have a consumer product that you can’t sell directly from your home country to your end customer, you need at least one step in between. This can be a distributor (who also acts as wholesaler or importer), a big retailer directly, or it can be a large web shop. Let’s look at the pro’s and con’s of each option.

    Distributors

    • Distributors are used to import, store and physically distribute a product.
    • They normally don’t invest in promoting your product to consumers.
    •  They are the best chance to get your product in the market so that you can gather sales data.

    Large retailers

    • Retailers are very risk averse, may ask for a listing fee before  they put your product on the shelves.
    • They can help you promote your product in their stores and in their magazines, but will also ask a fee for this.
    • They are the quickest route to the mass market, if you can convince them.

    Online

    • Specialised web shops may have a greater interest in your product than general web shops.
    • They can experiment more easily with pricing and ways of promoting.
    • Volumes may be lower, but working with web shops is still a good way to collect reviews and get brand awareness.

    B2b or customized products for Italy

    For a B2B product that is not a commodity or for customized solutions the story is different. Here sales needs to be done in alignment with the department that actually delivers the service or that determines the price case by case. Also then you have three different options.

    Agents

    • Agents represent you in the country and have a limited negotiation room.
    • They often sell not only for you, but also for other parties.
    • A good agent already has a network in your target market and can start selling directly.

    Local offices

    • Local offices are a costly option, but give you full control on your sales.
    • You have to send someone over and hire local staff and office facilities.
    • This gives the opportunity to do local marketing and business development from within the country.

    Distance selling

    • If you product can easily be delivered and serviced from abroad (like software) this may be a good option.
    • Video conferencing is more accepted now and can limit travel.
    • Lead generation may be done with SEO, advertising and email marketing.

    Where it all starts: select a target group

    As counts for any country: you first have to define the target group that you want to sell to. If these are businesses, then you can reach out directly through emails and targeted advertisements, e.g. on LinkedIn. If this arouses interest and gives a sufficient response rate, then you may have found an easy way to get the market’s attention. 

    If your target group is more diffuse, or is a consumer group, then you have to rely more on advertising such as on Facebook or Instagram.

    Do your first approach with instantly.ai

    If you target people in Italy in a specific industry or with a certain role in the company (like HR directors) you can do an easy first trial yourself.

    With the tooling of our partner Instantly.ai you can define your target group, whether it’s 50 or 50.000 people. Send them a sequence of emails, directly in their inbox, for typically under 10 dollarcents per persoon.

    Frequently asked questions

    First determine who are the end-users of your product or service. And where do they buy it now? The best way to determine the right entry strategy is to approach these parties. Would they consider your product or service as an alternative? Do they agree with the positioning that you have in mind? And what competitors are they buying from now? These data will help you determine the right strategy.

    This al depends on the product or service that you want to sell and the competition. Typically, if you already sell in comparable countries as Italy, also here it should be possible, unless there is strong local competition. This is something that you only discover if you dive into the market.
    Yes, if you have registered your brand for Italy or you trust it will not be used by others, you can use your brand there. You only need to recognize that in every new country you need to build brand recognition and brand standing separately. Therefore you need a good positioning, the right distribution structure and a marketing plan.
    Although your product or service often can remain te same, the marketing that you need in Italy may be different from other countries. You may have to translate your materials and advertisements, adjusting it to the local ‘tone of voice’. Also marketing communication channels may be different.

    Market entry strategy for other countries