Find clients and develop your business in Malaysia

Finding clients abroad is always a challenge, and business development in Malaysia is not different. You need the right contacts and once you reach the decision maker, you need the right sales pitch.
A lot of companies that want to enter the market in Malaysia, do this with their general sales pitch. However, if you don’t know the local regulations, pricing levels and your competition’s product, sales meetings may be difficult to conclude successfully.

Connect directly with a trusted export advisor in Malaysia

Our local consultant can advise you on the best way to identify and approach potential clients with a customized proposal. He can act as your local respresentative.

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    How to sell your product or service in Malaysia?

    Malaysia has a population of about 33 million as of 2023. Known for its diverse culture, Malaysia is a melting pot of Malay, Chinese, Indian, and indigenous cultures.

    Malaysia’s economy, with a GDP per capita around $11,400 USD in 2023, is well-diversified. Major sectors include manufacturing, especially electronics and automotive; palm oil and rubber production; and services, including tourism and finance.

    The country’s main imports include electronics, machinery, petroleum products, plastics, and vehicles, supporting its diversified economy.

    Malaysian business culture

    Malaysians are extremely polite and courteous in their dealings. They aim to create and maintain a sense of harmony among their business circles. Though they are not known to drive a hard bargain, Malaysian businessmen are experienced and intelligent. Price is an important point of negotiation and most Malaysians can spend time on this aspect before they arrive on the agreed amount.

    It’s important to establish a personal bond before proceeding with any business with Malaysian counterparts. Favoured ice breaker topics include family, soccer, your impressions about their country and, of course information about yourself, your business and future plans.

    Malaysia negotiation style

    Given a rich history of trade since the ancient times, Malaysians can be astute business people. The following guidelines can help clinch deals in Malaysia:

    • Offer long-term advantages
    • Build strong relationships based on your reputation and personal rapport
    • Personal relationships and mutually known third parties can he helpful while negotiating
    • Cross-verify claims made by your prospective customers and vet all business inputs received before acting on the information
    • Respect elderly business persons
    • Be ready for slow decision making and provide relevant information patiently when asked for; Malaysians refer to a lot of information before deciding
    • Expect some bargaining and haggling before a deal is concluded

    Do your first approach with instantly

    If you target people in Malaysia in a specific industry or with a certain role in the company (like HR directors) you can do an easy first trial yourself.

    With the tooling of our partner Instantly.ai you can define your target group, whether it’s 50 or 50.000 people. Send them a sequence of emails, directly in their inbox, for typically under 10 dollarcents per persoon.

    Translate your website and check your SEO

    Even if your business is really international, it may be wise to set up local website translations and check whether your text aligns with the culture. 

    This also counts for Malaysia. People prefer reading in their own language and also search most of the time in their own language. Therefore you need to include the relevant keywords in your texts, and these may not be a direct translation.

    With regards to content, my personal experience is that if you have a successful blog topic in one language, it is likely to do well also in other languages. Don’t reinvent the wheel, just make a proper translation.

    Translate your Wordpress site with WPML

    For targeting Malaysia you may need website translations that goes beyond Google translate. You can do this with WPML.

    WPML is a Wordpress plugin that helps you set up different translations of your web pages. This can be with automated translations, but you can also choose to have manual or adjusted translations or even specific content on the language pages.

    Shipping your products

    If you sell physical products, you need them to get delivered into Malaysia. Depending on the country you are in, this can be a challenge.

    First of all you may have to pay import duties or settle VAT. This can be complex if you don’t have your own legal entity in the country. 

    There may also be non-financial bariers, like certifications or approvals to be obtained. Especially for food, cosmetics or medicine this may be the case. Check this in advance, even before you invest in your marketing.

    Customs clearance for Malaysia

    Getting your products imported and delivered in a specific country can be a challenge. I have good experience with Tecex, who can act as your importer of record and even physical distributor. If you leave your details, they will contact you. 

      Your first name

      Last name

      Your company email

      Mobile number

      What is your company website?

      Where is your company based?

      This site is protected by reCAPTCHA, our privacy policy, the Google Privacy Policy and Terms of Service apply.

      Frequently asked questions

      First determine who can be the end-users for your product or service. From who do they purchase now? Interview a number of key players in the value chain how they perceive your offering and ask them who is your competition. Only then you can position your product or service and effectively approach potential buyers.

      In Malaysia, just as many comparable countries, this all depends on your offering and the way you organise your sales. If you offering already sells in other countries, you have good chances, but you still need to figure out the market structure and the sales channels that perform best. We always recommend to do interviews with key players first.
      Yes, Malaysia is certainly open for international business, the country has trade relationships with many other nations and although there may be import duties, certification and other customs regulations, you can certainly sell your goods there.
      First of all adhere to the local business culture and follow local ways of making appointments and structuring them. Also in Malaysia, companies want to make profits so if you can show how your product or service contributes to that, then the interest will be not different than in other countries. Where possible, work with local partners or have your sales supported by an international business consultant.

      Yes, we can certainly do that, because we have experienced business developers in the country. Of course it is important that your product is good, well documented and you have discovered the best sales processes already in your home country.

      Business development in specific countries