Find clients and develop your business in Italy

Finding clients abroad is always a challenge, and business development in Italy is not different. You need the right contacts and once you reach the decision maker, you need the right sales pitch.
A lot of companies that want to enter the market in Italy, do this with their general sales pitch. However, if you don’t know the local regulations, pricing levels and your competition’s product, sales meetings may be difficult to conclude successfully.

Connect directly with a trusted export advisor in Italy

Our local consultant can advise you on the best way to identify and approach potential clients with a customized proposal. He can act as your local respresentative.

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    How to sell your product or service in Italy?

    Italy is one of the larger economies in Europe, but also a country with very different regions, ranging from rich to poor. Italy has a rich cultural heritage, with Rome being one of the oldest continuously occupied cities in Europe. The country’s official language is Italian, but there are regions where German, French, and Slovene are primarily used.

    As of 2024, Italy’s population is estimated at approximately 58.78 million. The country has been experiencing a population decline since its peak in 2017, with a negative growth rate due to a higher death rate than birth rate and negative net migration.

    The major urban centers include Rome, Milan, Naples, Turin, and Palermo. Italy is characterized by an uneven population density, with dense populations in the Po Valley and metropolitan areas of Naples and Rome.

    Italy economic overview

    Italy is known for its diverse industrial sectors, ranging from fashion and luxury goods to automotive and machinery. It’s a significant player in the European and global economy.

    Italy has an economy which is divided into a developed industrial north, dominated by private companies, and a less-developed, agricultural south. The Italian economy is driven in large part by the manufacture of high-quality consumer goods produced by small and medium-sized enterprises, many of them family-owned.

    Business opportunities can be found in for example:

    • Agrifood products: fruits, vegetables, grapes, potatoes, sugar beets, soybeans, grain, olives; beef, dairy products; fish
    • Industries: tourism, machinery, iron and steel, chemicals, food processing, textiles, motor vehicles, clothing, footwear, ceramics

    WHAT DO YOU NEED TO KNOW ABOUT ITALIAN BUSINESS CULTURE?

    Italians put a strong emphasis on building trusting relationships. This is especially important if you want to do your business in the South of Italy, where the people value close-knit ties, personal networks, and strong bonds. On the other hand, in North Italy, while the relationship is still an essential factor, it is not a must-have prerequisite during initial phases. The North manner is more business-focused and serious while the South is relaxed and personal.

    Regardless where you are, a bella figura (beautiful posture) is of paramount importance. It means you need to have a proper conduct and uphold societal formalities. Being disrespectful towards your counterparts, their country, and family can seriously harm your business.

    WHAT ARE NEGOTIATION TACTICS IN ITALY?

    • When you want to establish initial relationships, it is best to do this through a local representative.
    • Meetings should be scheduled two or three weeks in advance.
    • You should inform your counterparts about meeting attendees, the names, positions, responsibilities.
    • When you are late for meetings, you need to inform your counterparts.
    • During the negotiation process, you need to be patient to avoid conflict at all costs.
    • The pace of discussion is slow.
    • You should focus on long-term commitments and win-win solutions.

    HOW MUCH IS THE CONTRACT WORTH IN ITALY?

    Italian people will expect you to keep to your oral contracts. However, do note that during discussions, there may be many interim agreements, which are different from the final ones.

    Do your first approach with instantly

    If you target people in Italy in a specific industry or with a certain role in the company (like HR directors) you can do an easy first trial yourself.

    With the tooling of our partner Instantly.ai you can define your target group, whether it’s 50 or 50.000 people. Send them a sequence of emails, directly in their inbox, for typically under 10 dollarcents per persoon.

    Translate your website and check your SEO

    Even if your business is really international, it may be wise to set up local website translations and check whether your text aligns with the culture. 

    This also counts for Italy. People prefer reading in their own language and also search most of the time in their own language. Therefore you need to include the relevant keywords in your texts, and these may not be a direct translation.

    With regards to content, my personal experience is that if you have a successful blog topic in one language, it is likely to do well also in other languages. Don’t reinvent the wheel, just make a proper translation.

    Translate your Wordpress site with WPML

    For targeting Italy you may need website translations that goes beyond Google translate. You can do this with WPML.

    WPML is a Wordpress plugin that helps you set up different translations of your web pages. This can be with automated translations, but you can also choose to have manual or adjusted translations or even specific content on the language pages.

    Shipping your products

    If you sell physical products, you need them to get delivered into Italy. Depending on the country you are in, this can be a challenge.

    First of all you may have to pay import duties or settle VAT. This can be complex if you don’t have your own legal entity in the country. 

    There may also be non-financial bariers, like certifications or approvals to be obtained. Especially for food, cosmetics or medicine this may be the case. Check this in advance, even before you invest in your marketing.

    Customs clearance for Italy

    Getting your products imported and delivered in a specific country can be a challenge. I have good experience with Tecex, who can act as your importer of record and even physical distributor. If you leave your details, they will contact you. 

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      Frequently asked questions

      First determine who can be the end-users for your product or service. From who do they purchase now? Interview a number of key players in the value chain how they perceive your offering and ask them who is your competition. Only then you can position your product or service and effectively approach potential buyers.

      In Italy, just as many comparable countries, this all depends on your offering and the way you organise your sales. If you offering already sells in other countries, you have good chances, but you still need to figure out the market structure and the sales channels that perform best. We always recommend to do interviews with key players first.
      Yes, Italy is certainly open for international business, the country has trade relationships with many other nations and although there may be import duties, certification and other customs regulations, you can certainly sell your goods there.
      First of all adhere to the local business culture and follow local ways of making appointments and structuring them. Also in Italy, companies want to make profits so if you can show how your product or service contributes to that, then the interest will be not different than in other countries. Where possible, work with local partners or have your sales supported by an international business consultant.

      Yes, we can certainly do that, because we have experienced business developers in the country. Of course it is important that your product is good, well documented and you have discovered the best sales processes already in your home country.

      Business development in specific countries